Shipping & Returns
What are your shipping options and delivery times?
Standard Shipping: 7-10 business days
Express Shipping: 3-5 business days
Free Shipping: Yes, we offer free shipping on orders over $50.
International Shipping: No, we currently do not offer international shipping.
What is your return and exchange policy?
Return Timeframe: We accept returns within 30 days of purchase on unwashed/unworn items in original packaging.
Restocking Fee: No restocking fee applies.
Exchanges: Yes, you may exchange items up to 2 times per item on unwashed/unworn items in original packaging.
Return Shipping: We cover return shipping costs.
How can I track my order?
You can track your order by logging into your account or by contacting us at customerservice@cardinmccoy.com.
Sizing & Fit
Do you have a size guide available?
Yes, our size guide can be found here.
Do your products run true to size?
All items run true to size except for our Loafers & Moccasins, which we recommend sizing down.
What sizes do your clothing and footwear lines cover?
Clothing Sizes: XXS (2/3), XS (4/5), S (6/7), M (8-10), L (12-14)
Footwear Sizes: Toddler size 6 through Big Kid size 3
Product Information
What materials are your products made from?
We use high-quality materials such as cotton, organic cotton, leather, and recycled polyester.
Are your products sustainably produced?
Yes! We incorporate sustainable practices with some products made from 100% organic cotton, while our bags and tags are made from recycled materials.
Where are your products made?
Our products are produced in India, China, Bangladesh, and Peru, and all t-shirts are screen printed and packaged in Brunswick, Georgia.
Orders & Payment
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, Sezzle, and Shop Pay.
Can I change or cancel my order after it’s been placed?
We try to process orders as quickly as possible. Please reach out to customerservice@cardinmccoy.com to check the status of your order.
What should I do if there’s an issue with my order?
If there’s an issue, please contact us at customerservice@cardinmccoy.com and we’ll be happy to assist.
Wholesale & Custom Orders
Do you offer wholesale accounts, and how can retailers apply?
Yes, please apply for a wholesale account here.
Minimum Order Quantity:
72 pieces
Can customers place custom orders for events or organizations?
Yes, we offer custom screen printing services. Please reach out to Christie Richardson at cmprinting@cardinmccoy.com for more information.
Customer Service
What is the best way to contact customer service?
You can reach us via email at customerservice@cardinmccoy.com.
What are your customer service hours?
Our customer service team is available Monday through Friday from 8:00am-6:00pm, and Saturday from 8:00am-12:00pm.
